FAQ
1. Why Qybe.in?
Qybe.in is your trusted online platform for a wide range of premium RC products designed to make your lifestyle easier and more enjoyable. We specialize in offering high-quality products across multiple categories like cars, crawlers, helicopters, aeroplanes, Speedboats, etc.
2. How do I place an order on Qybe.in?
Placing an order is simple! Just follow these steps:
1. Browse through our product categories or use the search bar.
2. Add the items to your cart.
3. Proceed to checkout by clicking on the cart icon.
4. Fill in your shipping details and select your preferred payment method.
5. Review your order and click 'Place Order' to complete the purchase.
3. What payment methods do you accept?
We accept a variety of secure payment methods including:
- Credit/Debit Cards
- Net Banking
- UPI
4. What is the delivery timeline for orders?
Our standard delivery timeline is 15 – 20 days, since we start importing based on the order placed. That’s how we’re able to give such low prices when compared to our competitors. Yes, there’s some wait time but it’s definitely worth it when you compare our prices with our competitors. Our courier partners are closed on Sundays and public holidays. Tracking for all the orders gets generated post 6 PM on working days. For customers looking for faster shipping, we also offer priority shipping options at an additional cost.
5. “Do you offer Cash on Delivery (COD) as a payment option?”
No, we do not provide Cash on Delivery (COD) as a payment option. Due to the high value of our goods, offering COD would significantly increase the overall cost, leading to an unavoidable price hike for our
customers.
6. “Is there a pickup option available for customers?”
Yes, we provide a pickup option for our customers at our office in Chennai.
*Note that orders must be placed prior and we will notify you when it is ready for pickup.
7. “Do you have a return policy?”
No, we do not have a return policy. As a small business, returned goods can have a significant impact and create losses. However, please rest assured that all our RC cars undergo rigorous quality testing, and our dedicated support team is always ready to assist you with any issues or
concerns.
8. “Do your RC cars come with a warranty?”
No, our RC cars do not come with a warranty. Since these cars are imported from other countries, providing a warranty becomes challenging. Nevertheless, we take pride in offering exceptional technical support and service to ensure you have a seamless experience with our products. If you encounter any issues, our team is here to assist you.
9. “Are spare parts available for your RC cars?”
Yes, we do provide spare parts support for the majority of our products. In the rare event of stock shortages, we have dedicated guaranteed timelines to ensure that your required spare parts reach you within 15 - 20 days. Our commitment is to keep your RC cars running smoothly, and our spare parts service is designed to provide you with the support you need to maintain and enjoy your hobby.
10. “Can I purchase spare parts separately?”
Currently, our spare parts are exclusively available for our pre-existing customers due to limited availability. Hence we sell very few spare parts. This approach ensures that we prioritize our loyal customers and maintain the availability of essential components for their continued satisfaction and support. If you are an existing customer in need of spare parts, please reach out to our customer support, and we'll be happy to assist you.
11. ”Do you provide RC repair service?”
Yes, we do. Customers can bring their vehicles to our studio in Chennai, or they can courier them to us. If we have spare parts available, we will repair them promptly. If not, we can arrange the necessary parts within 15 - 20 days after placing order. Your RC vehicles are in good hands with us!
